· Resolve all the referred delinquent customers’ complaints in a timely & professional fashion.

· Develop & monitor the unit،MIS, to measure & control the team’s efficiency & effectiveness.

· Handling difficult referred cases / problematic delinquent customers with an approach that reflects a delicate balance between providing an excellent customer service & abiding effectively by the stipulated collections strategies.

· Ensuring full compliance among the unit members to the collections policies, procedures as well as to the acceptable code of ethics & conduct when dealing with the delinquent customers.Follow up on the reached payment promises & affect updates on the system. -Providing frequent market’s feedback for the major reasons of delinquency to collections manager.